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Virginia Relay is a free public service, Virginia Relay enables people who are deaf, hard of hearing, DeafBlind or speech disabled to communicate with standard telephone users. The conversation is relayed between the two by a specially trained Virginia Relay Communications Assistant (CA).
Relay services are available 24 hours a day, 365 days per year, with no limit on the number or length of calls a user may make. By law, every call is handled with the strictest confidentiality. Special features are available for speech-disabled, Spanish-speaking and sign language users.
Virginia Relay users can establish a personal profile that automatically lets the CA know their communication preferences, such as connection mode, customized greetings, frequently dialed numbers and long-distance billing information. All Relay Choice Profile information is kept confidential, and Multi-User Relay Choice Profiles are available for several users calling from the same business or residence.
Virginia Relay is a public service of the Commonwealth of Virginia, Virginia Department for the Deaf and Hard of Hearing (VDDHH). The Federal Communication Commission (FCC) has certified VDDHH as the Telecommunication Relay Service (TRS) administrator for the Commonwealth. The Commonwealth of Virginia contract with Hamilton Relay to provide Virginia Relay. More information about Hamilton Relay More information about TRS under the Federal Communication Commission.
Connect your business with thousands of Relay users by joining Virginia Relay Partner, a free support program for Virginia-based businesses.
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Text-to-911 is the ability to correspond with the 911 center through text messages from your mobile phone or device. All four major wireless providers (Verizon, AT&T, Sprint, & T-Mobile) now offer the service, but current availability depends on the area of the state where you live.
Learn about our policies on gathering information, plug-ins and more.
FOIA | Web Use | Accessibility
At a minimum, this web site meets Section 508 and at least Level A Conformance to WCAG 1.0. On January 18, 2017, the U.S. Access Board published a final rule as the new standard for website accessibility. The rule requires adherence to the new accessibility standards twelve months from its date of publication. VDDHH is working towards WCAG 2.0 Level AA compliance.
The goals of the VDDHH's accessibility plan are:
